This three-day course has been designed to introduce a variety of perspectives on strategic leadership, organization transformation and knowledge management (KM) in the public and private sectors. The course aims to enable leaders and decision makers to introduce fit-for-purpose leadership styles and KM approaches to their organization’s effective transformation.

The course will be facilitated two of the world-renowned experts in knowledge and technology management, Allam Ahmed and Mohamed Elhag (Founders of SMART KM MODEL: An Integrated Knowledge Management Framework for Organizational Excellence) based in the United Kingdom. Allam and Mohamed led the implementation of the first of its kind in the Middle East and North Africa (MENA) Knowledge Management Framework (KMF) Musharaka which focuses on empowering employees, enabling them to improve the quality and efficiency of services provided to residents.

During the course, participants will learn about the ‘Smart KM Model’ which offers insight into KM processes, the challenges in introducing effective KM regime, and offers the ‘Smart KM Model’ as a tool to overcome challenges. SMART KM model aimed at managers of corporations and government policy makers providing an effective tool to help ensure KM becomes part of organizational culture. Drawing on the experts’ own research and synthesizing the work of others in the KM area, the model will help to facilitate the process of managing knowledge within organizations including the creation, acquisition, transfer and use of knowledge, both within and between organizations.

At the end of the course attendees should be able to acquire a comprehensive knowledge and practical experience about KM and leadership styles and approaches in alignment with the local needs and capabilities. Moreover, after competition of the course, attendees to write a report, supported by the tutor, of what they have learnt and what is particularly relevant to their employers. A focus to be one aspect of the course which has implications for the way they will improve their professional practice when they return to their employers. This will help reassure the employers of the benefits of the programme and help consolidate the understanding of the manager.

Learning Outcomes:

1. KM subjects covered within the course include: an introduction to KM; initiating KM projects in your organization; KM technologies and systems.
2. Understand what KM Framework is: the behaviours, standards and solutions that allow you to share and use information to support your sector, division and personal goals.
3. Provide examples of relevant knowledge items and the documents you will need to populate the new KM system and to share across your organization.
4. Understand the role and responsibilities of the KM Office as part of a hub and spoke model to ensure consistency in standards and approach as well as the role of Knowledge Champions in the establishment of the KM culture within your organization.
5. Acquire a comprehensive knowledge and practical experience about KM and leadership styles and approaches in alignment with the local needs and capabilities.
6. After competition of the course, attendees to write a report, supported by the tutor, of what they have learnt and what is particularly relevant to their employers. A focus to be one aspect of the course which has implications for the way they will improve their professional practice when they return to their employers. This will help reassure the employers of the benefits of the programme and help consolidate the understanding of the manager.

Program Structure:

1. For each session there is an activity or set of activities. These are designed to help you engage with the introduction to the theories explored within the workshop.
2. Your tutor will be on hand to guide you through the course and will expect you to bring to bear personal experience and reflection on the topics covered.
3. Group work will be required for participants to engage in the workshop. Such activity allows participants to embed the new.
4. knowledge within their experience through active discussion and challenge.

DAY ONE 

• Arrival refreshment and registration
• General introduction to strategy and strategic management
• Strategic alignment and transformation enablers
• Strategy formation and performance management
• Introduction to change management
• Discussion and reflection

DAY TWO 

• Arrival Refreshment and reflection on day one
• General introduction to knowledge management
• Understanding KM within organizations
• Managing people, information and processes
• Discussion and reflection

DAY THREE 

• Arrival Refreshment and reflection on day two
• Evaluate the benefits of carefully thought through KM strategies
• SMART KM Framework
• Establishment of KM Community of Practice (CoP) in your organization
• KM readiness assessment exercise for your organization
• Discussion and reflection – Next steps